Frequently Asked Questions

 

1. How long does it normally take to receive my product?

Order cut-off time is 2:00PM (GMT-06:00) Central Standard Time (Chicago). The handling time is 1-3 business days and the transit time is 2-7 business days. Please keep in mind, with the current climate that we are in, there may be unexpected delays. Please contact our customer service department to get an expected time of arrival for your product. 

2. Where do you ship from?

All fulfillment centers are located within the United States. Secure Zoned currently ships only to the Contiguous United States (NOT Alaska or Hawaii). 

3. What are your store hours?

We operate Monday to Friday from 9:00AM-5:30PM CST (Central Standard Time). Please feel free to call us at +1 (773) 432-8696 or email us at support@securezoned.com and we will get back to you as soon as possible!

4. How do I receive tracking information?

Once you finalize your order, you will receive a confirmation email. Then, when your product(s) ships (leaves the warehouse between 1-3 business days) you will receive another email which will have your tracking information.

5. Will I receive a phone call before delivery? 

If your product(s) are shipping via freight, you will receive a phone call from the freight carrier notifying you of the delivery. The freight carrier will verify if the delivery date and time works best for you. 

 

Company name: Secure Zoned

Phone: +1 (773) 432-8696
Email: support@securezoned.com
Address: 5900 Balcones Drive, Suite 100, Austin, Texas 78731, United States

Customer Service Hours: Monday to Friday - 09:00 AM to 05:30 PM CST