Secure Zoned currently ships only to the United States.

No, shipping is FREE for all orders placed

• 2:00 PM (GMT-06:00) Central Standard Time (Chicago).
• Orders placed after the cutoff or on weekends will be processed the next business day.

Orders are processed within 1-3 business days, Monday to Friday.

After the package is shipped, the transit time is 4-10 business days, Monday to Friday.

Delivery times are estimates and may vary due to unforeseen circumstances.

A tracking number will be emailed after your order is dispatched.

Track your order via: FedEx, USPS, UPS or Our website’s tracking portal.

For modifications or cancellations, contact our customer service team within 1-3 business days before your order has been shipped.

Smaller or Lighter Packages:

• Smaller or lighter packages are delivered to the front door via UPS, USPS, or FedEx during regular business days (Monday to Friday). 
• You will NOT receive an appointment call, nor is it needed. If you notice any damage to the packaging or product, do not hesitate to call us, and we will resolve the issue.
• DO NOT dispose of the packaging if the product is defective or damaged until after the claim has been resolved

Bigger or Heavier Packages:

• The freight company will call you to arrange a time and day for delivery that works for you. Because of this, it is essential that you give the most relevant contact information during checkout. Please ensure that your contact information is accurate to avoid any delays in delivery.
• Products that are shipped via freight are delivered on a wood pallet at the end of the driveway.
• Freight companies typically deliver between Monday to Friday.
• Someone must be present to inspect and sign for the package, there are no exceptions to this requirement.

IMPORTANT NOTE:

• Once the delivery staff takes the package out of the truck upon delivery, it is entirely the customer's obligation to carry the item onto the property and assemble it. The delivery staff will NOT take your package any further than the curbside. The freight carrier will only deliver to city or state roads, they will NOT deliver to your driveway on a Cul-De-Sac, dead end road, or congested downtown areas with no parking.

At the time of the delivery, the truck driver will ask you to sign a delivery receipt. BEFORE SIGNING this receipt, you must:

• Visually inspect the package thoroughly and note any minor scratches or tears on the receipt. Failure to notate on the delivery receipt will relieve the freight company of responsibility for any damage to your product.
• You should ask the driver if you can remove the packaging to inspect the actual product for damage.
• YOU SHOULD refuse the package if there is a major damage and note it on the delivery receipt before signing. Please contact us at immediately and send photos to support@securezoned.com
  
• If you sign the freight bill, accepting delivery as undamaged, without inspecting the packaging or product, WE CANNOT FILE A FREIGHT CLAIM. Freight carriers WILL NOT honor a freight claim if you do not note any damage(s) on the delivery receipt. If more than one product is delivered, and some of the products are not damaged, you can accept the product(s) that are not damaged or defective and refuse the damaged product. Note on the receipt of which units/products were refused due to damage.
• Note: If someone other than yourself will be meeting the driver to receive your product, please advise them of this responsibility.

1. Contact Us: Email us at support@securezoned.com with your order number.
2. Return Instructions: Our team will provide detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
3. Packaging & Shipping: Ensure the item is returned in its original condition, including packaging. Follow the return shipping instructions provided.
4. Required Documents: Include a copy of any relevant photos, if applicable.

The Customer is responsible for return shipping costs unless the item is damaged/defective or Secure Zoned made an error

You have 30 days from the delivery date to return an item

1. Inspection: Inspect the item upon delivery.
2. Damage Reporting:

• Contact us immediately.
• Do not open any sealed damaged products.
• Provide a description and photos of the damage.

3. Resolution: We will arrange for a return, replacement, or refund based on your preference.

• Terms: Return the item within 30 days of delivery in its original or slightly used/sellable condition, including tags and packaging.
• Process: Contact customer support at support@securezoned.com to initiate the return.

Follow the same return process as for a change of mind. Once you returned your product, you can purchase the new item separately.

• Reporting: Contact us immediately if you receive the wrong product.
• Resolution: We will arrange for the return and ship the correct product at no additional cost.

Refunds are processed within 10 working days.

If you haven’t received your refund after 10 business days:

• Check with your bank or payment provider.
• If there’s no record of the refund, contact us at support@securezoned.com for assistance.

In rare cases, if a refund is lost:

• Contact us at support@securezoned.com for assistance.
• We will investigate with our payment processor.
• We will issue a replacement refund and keep you informed throughout the process.

• Visa
• Mastercard
• AMEX
• Google Pay
• Discover
• Elo
• JCB
• UnionPay
• Shop Pay
• Affirm (Financing/Payment plan)

Some of the best gun safe brands we carry are Hollon, Winchester, Remington, and Sports Afield.

Gun safes can be fireproof if designed specifically to withstand fires. The fireproof rating indicates the duration a safe can endure extreme temperatures. Selecting a safe with a fireproof rating that aligns with your needs is crucial for optimal protection

When moving a gun safe, consider placing flooring or padding underneath for easier handling and enlisting a second person to assist. If navigating stairs, using a dolly and additional help is essential. For particularly heavy safes, hiring professional movers is a smart option

The ideal humidity level for your gun safe is between 30% and 50%. High humidity can cause rust and corrosion on firearms, while low humidity may lead to shrinking or cracking of wooden stocks