Backorder Policy

At Secure Zoned, our mission is to provide reliable protection for your most valuable possessions, even when demand is high. Occasionally, some products may go on backorder due to high demand, supply chain delays, or manufacturer restocks. We want to ensure you're fully informed when purchasing an item that is temporarily out of stock.

What is a Backorder?

A backordered item is temporarily out of stock but still available for purchase. This means the product is currently being manufactured or restocked and has an estimated arrival date. When you place an order for a backordered item, you are reserving your spot in line to receive the item as soon as it becomes available for shipment.

If an item is on backorder, it will be annotated on the item's product page along with an Estimated Date of Arrival (EDA), also known as a restock date. If there is any delay in processing or shipping your order, you will be notified via email.

How We Handle Backorders

We work directly with the manufacturers we carry to provide the most accurate lead times. Here’s what to expect:

• Your payment is captured at the time of purchase to reserve your backordered item.
• You will receive an email confirmation after your order is placed.
• We will call you to ensure you are aware the item is on backorder along with the EDA.
• If your order includes multiple items, in-stock items may ship separately to avoid unnecessary delays.
• Once the backordered item ships, you will receive a tracking number and shipping confirmation.
• We will keep you updated at least twice a week via email, regardless of whether anything changes. This is to ensure complete transparency, thereby maintaining your trust in us and ensuring that you are well taken care of.

Cancellations and Exchanges

• You may request a cancellation or exchange if your backordered item has not yet shipped. You can email us at support@securezoned.com or call us at +1 (254) 434-4989 to initiate the request.
• Once a backordered item has been shipped, our Return & Refund Policy will apply.
• If an item becomes discontinued or unavailable, we’ll contact you immediately to offer an alternative, store credit, or a full refund.

Why is Ordering a Backordered Product Worth the Wait?

Many of the items we offer are in extremely high demand, which means that when you see “backorder” or “out of stock,” it doesn’t mean the items are just waiting to be shipped, it still needs to be manufactured. This includes sourcing materials, going through production, and completing final shipping processes before it heads your way.

Typical wait times with most dealers are 3-4 months, sometimes even longer. However, at Secure Zoned, we maintain strong relationships with the manufacturers we work with and are often placed on priority fulfillment lists. That means we get early access to incoming inventory—faster than the average dealer.

By placing your order now, you secure your place in line and are prioritized for the next available shipment. This means faster turnaround times and a much shorter wait period compared to buying from other retailers.

If you're serious about owning a high-quality safe from a trusted brand, it is best to reserve yours today. We’ll take care of the rest and make sure your order arrives to you as quickly as possible.

Contact Information

Company name: Lopez eCommerce, LLC

Company number: 805580056

Address: 5900 Balcones Drive, Suite 100, Austin, Texas, 78731, United States

Email address: support@securezoned.com

Contact form: contact

Phone: +1 (254) 434-4989

Opening hours: Monday to Friday, 9:00am - 5:00pm CST