Is Shipping Really Free?
Yes. Free delivery is included on every order, anywhere in the United States (Not Alaska or Hawaii). The specific delivery method depends on the item's weight. See full shipping information here.

How Long will this take to arrive? Shipping timelines vary by product. Contact us at (254) 434-4989 for the estimated ship date. Once shipped, transit time typically runs 4–10 business days, depending on your location. You'll receive tracking when the safe leaves the warehouse. Safes under 150 lbs ships via UPS, USPS, or FedEx Ground, no appointment needed. Safes weighing 150 lbs or more ship via freight (LTL). The freight carrier will contact you directly to schedule a delivery appointment once the safe reaches your local terminal.

Can You Deliver It Inside My House and Bolt It Down?
We don't provide inside delivery directly, but we work with third-party installers across the country who do. Here's how it works: call us at 254-434-4989 for a recommendation in your area, and we'll provide you a quote. Once you've agreed on a price, place your order with us using the installer's address as the shipping destination. The installer receives the safe, inspects it, and schedules your final delivery appointment. See delivery options here.

Will This Fit Through My Doorway? Check the product's exterior dimensions (listed above) against your narrowest passage, interior doorways, stair landings, and tight turns. Most people remove the safe from the pallet before moving it indoors, so the safe's actual dimensions are what matter for doorways. Standard interior doorways (30–32" clear) accommodate most residential safes, but measure before ordering. Call us if you're uncertain.

Can I Change the Combination Myself?
Electronic locks: yes; it takes about 30 seconds. Instructions are included with your safe.

Mechanical dial locks: no, changing a dial combination requires a licensed safe technician. Attempting to change a dial combination yourself (or having an unlicensed locksmith do it) voids the lock warranty. A licensed safe tech maintains the warranty.

What if it arrives damaged?
For minor cosmetic damage, we typically send touch-up paint plus a partial refund. For significant damage, we send replacement parts or arrange a full replacement (you must annotate the damage(s) on the delivery receipt). Inspect the item upon delivery. Ask the driver if you can remove the packaging to inspect the actual product for damage. If you sign the freight bill, accepting delivery as undamaged, without inspecting the packaging or product, WE CANNOT FILE A FREIGHT CLAIM. Freight carriers WILL NOT honor a freight claim if you do not note any damage(s) on the delivery receipt.

What's Your Return Policy?
We offer a 30-day return policy on unused, in-original-condition products. The return freight for a heavy safe is substantial, so we strongly encourage you to call us before ordering if you're unsure about fit or configuration

Can I Place My Order By Phone?
Yes. Call us Monday–Friday, 9am–5pm CST at 254-434-4989.
You have two options: we can take the full order by phone or we can build your order and email you a payable invoice link so you can enter your own payment details securely.

At Secure Zoned, we are committed to offering our customers the most competitive prices on every product we carry. If you find the same item listed for less at another authorized online retailer, we will match it. Our goal is to make sure you feel confident that you are getting a great deal from a dealer you can trust.

How It Works

Submitting a price match request is straightforward. Contact us by phone, text, or email and provide proof of the lower price, such as a screenshot, a link to the product page, or an invoice. Our team will verify that the competitor qualifies under this policy and that the item is identical and in stock. If everything checks out, we will match the price or issue a refund for the difference.

If you have already placed your order, you have 5 days from the date of purchase to submit a price match request.

What Qualifies for a Price Match

A price match request will be considered when all of the following conditions are met:

• The product is identical, including the same brand, model number, and included components.
• The item is currently in stock and available for purchase on the competitor's website at the time of the request.
• The competitor is a verified authorized online retailer for the brand.
• The price match request is submitted within 5 days of your purchase date.
• The comparison is based on the total price including standard shipping to your location.

What Does Not Qualify

The following are not eligible under this price match policy:

• Prices from big box retailers, wholesale clubs, or non-authorized sellers such as Walmart, Costco, or Sam's Club.
• Prices from auction or marketplace platforms such as eBay, Amazon third-party sellers, or Overstock.
• Clearance, liquidation, closeout, or scratch-and-dent pricing.
• Prices tied to rebates, promotional bundles, gift card offers, or buy one get one deals.
• Used, open box, refurbished, or display model pricing.
• Competitor pricing that includes inside delivery, installation, or other added service fees.
• Typographical errors or pricing mistakes on any website.
• Black Friday, Cyber Monday, or other limited once-a-year sale events.
• Exchange orders or items already discounted through a separate promotion on our site.

Why We Only Match Authorized Dealers

This policy is limited to authorized online retailers for an important reason. When a safe is purchased from an unauthorized seller, including many third-party Amazon listings and grey market retailers, the manufacturer warranty is typically voided. Manufacturers only honor their warranties through their authorized dealer network.

A lower price from an unauthorized source may seem like a better deal, but it often means giving up the warranty and manufacturer support on a product you are buying for long-term protection. Every retailer we price match against must be authorized, so your coverage and peace of mind remain fully intact.

A Note From Us

We review every price match request personally. If approving a match would result in a loss that is not sustainable for our business, we reserve the right to make a final determination and will communicate with you directly and honestly if that situation arises.

Our goal is not to be the cheapest option online. Our goal is to be the most trustworthy one. When you buy from Secure Zoned, you are buying from a veteran-owned authorized dealer that stands behind every product and every promise we make.

Contact Information

Company name: Lopez eCommerce, LLC

Company number: 805580056

Address: 5900 Balcones Drive, Suite 100, Austin, Texas, 78731, United States

Email address: support@securezoned.com

Contact form: contact

Phone: +1 (254) 434-4989

Opening hours: Monday to Friday, 9:00am - 5:00pm CST

Shipping Coverage

• We currently ship exclusively to the United States.

Shipping Costs

• Shipping is Free for all orders.

Order cutoff time:

• 2:00 PM (GMT-06:00) Central Standard Time (Chicago).
• Orders placed after the cutoff or on weekends will be processed the next business day.

Order Processing Time:

• Orders are processed within 1-3 business days, Monday to Friday.

Transit Time:

• After the package is shipped, the transit time is 4-10 business days, Monday to Friday.
• Delivery times are estimates and may vary due to unforeseen circumstances.

Tracking Your Order

• A tracking number will be emailed after your order is dispatched.
• Track your order via: FedEx, USPS, UPS or Our website’s tracking portal.

Order Modifications and Cancellations

• For modifications or cancellations, contact our customer service team within 1-3 business days before your order has been shipped.

What to Expect about Delivery

Smaller or Lighter Packages:

• Smaller or lighter packages are delivered to the front door via UPS, USPS, or FedEx during regular business days (Monday to Friday). 
• You will NOT receive an appointment call, nor is it needed. If you notice any damage to the packaging or product, do not hesitate to call us, and we will resolve the issue.
• DO NOT dispose of the packaging if the product is defective or damaged until after the claim has been resolved

Bigger or Heavier Packages:

• The freight company will call you to arrange a time and day for delivery that works for you. Because of this, it is essential that you give the most relevant contact information during checkout. Please ensure that your contact information is accurate to avoid any delays in delivery.
• Products that are shipped via freight are delivered on a wood pallet at the end of the driveway.
• Freight companies typically deliver between Monday to Friday.
• Someone must be present to inspect and sign for the package, there are no exceptions to this requirement.

IMPORTANT NOTE:

• Once the delivery staff takes the package out of the truck upon delivery, it is entirely the customer's obligation to carry the item onto the property and assemble it. The delivery staff will NOT take your package any further than the curbside. The freight carrier will only deliver to city or state roads, they will NOT deliver to your driveway on a Cul-De-Sac, dead end road, or congested downtown areas with no parking.

Signing when receiving your product: 

At the time of the delivery, the truck driver will ask you to sign a delivery receipt. BEFORE SIGNING this receipt, you must:

• Visually inspect the package thoroughly and note any minor scratches or tears on the receipt. Failure to notate on the delivery receipt will relieve the freight company of responsibility for any damage to your product.
• You should ask the driver if you can remove the packaging to inspect the actual product for damage.
• YOU SHOULD refuse the package if there is a major damage and note it on the delivery receipt before signing. Please contact us at immediately and send photos to support@securezoned.com
  
• If you sign the freight bill, accepting delivery as undamaged, without inspecting the packaging or product, WE CANNOT FILE A FREIGHT CLAIM. Freight carriers WILL NOT honor a freight claim if you do not note any damage(s) on the delivery receipt. If more than one product is delivered, and some of the products are not damaged, you can accept the product(s) that are not damaged or defective and refuse the damaged product. Note on the receipt of which units/products were refused due to damage.
• Note: If someone other than yourself will be meeting the driver to receive your product, please advise them of this responsibility.
  

Contact Information

Company name: Lopez eCommerce, LLC

Company number: 805580056

Address: 5900 Balcones Drive, Suite 100, Austin, Texas, 78731, United States

Email address: support@securezoned.com

Contact form: contact

Phone: +1 (254) 434-4989

Opening hours: Monday to Friday, 9:00am - 5:00pm CST

Return Information

Key Information

• Return Period: 30 days from the date of delivery
• Restocking Fee: 15% of the product price
• Refund Time: Within 10 working days from the day the product is returned
• Shipping Costs for Returns: Return shipping costs are paid by the customer unless the item is damaged/defective or the return is due to our error
• Product Condition: Must be in new or slightly used/sellable condition with its original packaging and instructions

How to Initiate a Return

1. Contact Us: Email us at support@securezoned.com with your order number.
2. Return Instructions: Our team will provide detailed instructions. Return shipping costs are the customer's responsibility unless the item is damaged/defective or if we made an error.
3. Packaging & Shipping: Ensure the item is returned in its original condition, including packaging. Follow the return shipping instructions provided.
4. Required Documents: Include a copy of any relevant photos, if applicable.

Order Cancellation

• Before Shipping: Contact customer support within 1 to 3 business days before your order has been shipped at support@securezoned.com to cancel the order for a full refund through the original payment method.

Damaged on Arrival

1. Inspection: Inspect the item upon delivery. Ask the driver if you can remove the packaging to inspect the actual product for damage. If you sign the freight bill, accepting delivery as undamaged, without inspecting the packaging or product,WE CANNOT FILE A FREIGHT CLAIM. Freight carriers WILL NOT honor a freight claim if you do not note any damage(s) on the delivery receipt.
2. Damage Reporting:

• Contact us immediately.
• Do not open any sealed damaged products.
• Provide a description and photos of the damage.

1. Resolution: We will arrange for a return, replacement, or refund based on your preference.

Change of Mind

• Terms: Return the item within 30 days of delivery in its original or slightly used/sellable condition, including tags and packaging.
• Process: Contact customer support at support@securezoned.com to initiate the return.

Exchanges

• Process: Follow the same return process as for a change of mind. Once you returned your product, you can purchase the new item separately.

Wrong Product Received

• Reporting: Contact us immediately if you receive the wrong product.
• Resolution: We will arrange for the return and ship the correct product at no additional cost.

Refund Information

Refund Processing Time

• Refunds are processed within 10 business days to the original payment method. The time for the refund to reflect in your account may vary depending on your payment provider.

Refund Confirmation

• You will receive an email confirmation with details of the refund amount and payment method used.

Delayed Refunds

If you haven’t received your refund after 10 business days:

• Check with your bank or payment provider.
• If there’s no record of the refund, contact us at support@securezoned.com for assistance.

Lost Refunds

In rare cases, if a refund is lost:

• Contact us at support@securezoned.com for assistance.
• We will investigate with our payment processor.
• We will issue a replacement refund and keep you informed throughout the process.

Contact Information

Company name: Lopez eCommerce, LLC

Company number: 805580056

Address: 5900 Balcones Drive, Suite 100, Austin, Texas, 78731, United States

Email address: support@securezoned.com

Contact form: contact

Phone: +1 (254) 434-4989

Opening hours: Monday to Friday, 9:00am - 5:00pm CST

Payment Plans Available - Buy now, pay later with Affirm installments. Split your purchase into manageable monthly payments with no hidden fees, so the safe you actually need fits your budget today.

Dedicated Customer Service - Talk to real humans who are happy to assist you. Whether you need help choosing the right safe or have questions after delivery, our team is available by phone or email and knows these products inside and out.

Secure & Protected Checkout - Shop safe with us. Every transaction is encrypted and your payment information is never stored or shared, so you can complete your purchase with total confidence.

Fast & Trackable Shipping Every order ships with real-time tracking for peace of mind. You'll know exactly where your safe is from the moment it leaves the warehouse to the moment it arrives at your door.

White-Glove Delivery Services Available - We offer services to help make delivery a smoother process. Our white-glove option includes inside delivery or installation. Heavy items shouldn't be your problem to move.

Price Matching - Found a better price? We'll match it or beat it! We're committed to offering the best value on every safe we carry, just send us the competitor's listing and we'll take care of the rest.

Standard delivery drops your safe at the curb (for heavier items). With garage delivery, your item can be brought up to your garage or the closest first door (typically up your driveway). White-Glove delivery takes it further. A trained two to four person crew brings the item inside your home to the exact room you choose, handles all the heavy equipment, and removes every piece of packaging before they leave.

Installation service is also available. The crew can anchor or bolt the safe to your floor or wall and verify the lock is functioning before they go. That's quoted separately based on your setup.

Pricing is based on safe weight and floor level, typically ranging from $250 to $1,500 for most residential deliveries. You'll receive a quote before committing.

You can add White-Glove delivery after placing your order, just contact us before your safe ships.

To request a garage delivery or inside delivery service, please see our White Glove Delivery Installation Services page.

When you see a backorder on a safe worth having, it's usually for a good reason. The product is in high demand, and it's not the kind of thing manufacturers keep stacked in a warehouse. Many of the safes we carry are built to order. Production runs are scheduled around real demand, materials are sourced, and every unit goes through quality control before it ships.That process takes time. Most dealers across the industry are looking at 8 to 12 weeks on high-demand models, sometimes longer.

Why order now instead of waiting?

The wait starts when your order is placed. By the time a backordered safe shows "In Stock," it's often already committed to customers who got in line first, and the next production run starts the clock all over again.There's also a pricing reality worth knowing: Manufacturer costs tied to materials and logistics can shift between production runs. Placing your order now locks in today's price, regardless of what happens before your safe ships.Some buyers also need documentation of a pending order for insurance or business purposes. A confirmed order covers that from day one.

The bottom line

If you've already decided this is the safe you want, a backorder isn't a reason to wait. It's a reason to get your order in before stock potentially runs out again before the next shipment arrives.Questions about lead time or availability? Call or text us at (254) 434-4989, and we'll give you the most current timeline we have.