Salsbury Regency Decorative Cluster Box Unit | 12 Doors and 1 Parcel Locker with USPS Access – Type 2

Return Information

Key Information

• Return Period: 30 days from the date of delivery
• Restocking Fee: 15% of the product price
• Refund Time: Within 10 working days from the day the product is returned
• Shipping Costs for Returns: Return shipping costs are paid by the customer unless the item is damaged/defective or the return is due to our error
• Product Condition: Must be in new or slightly used/sellable condition with its original packaging and instructions

How to Initiate a Return

1. Contact Us: Email us at support@securezoned.com with your order number.
2. Return Instructions: Our team will provide detailed instructions. Return shipping costs are the customer's responsibility unless the item is damaged/defective or if we made an error.
3. Packaging & Shipping: Ensure the item is returned in its original condition, including packaging. Follow the return shipping instructions provided.
4. Required Documents: Include a copy of any relevant photos, if applicable.

Order Cancellation

• Before Shipping: Contact customer support within 1 to 3 business days before your order has been shipped at support@securezoned.com to cancel the order for a full refund through the original payment method.

Damaged on Arrival

1. Inspection: Inspect the item upon delivery.
2. Damage Reporting:

• Contact us immediately.
• Do not open any sealed damaged products.
• Provide a description and photos of the damage.

1. Resolution: We will arrange for a return, replacement, or refund based on your preference.

Change of Mind

• Terms: Return the item within 30 days of delivery in its original or slightly used/sellable condition, including tags and packaging.
• Process: Contact customer support at support@securezoned.com to initiate the return.

Exchanges

• Process: Follow the same return process as for a change of mind. Once you returned your product, you can purchase the new item separately.

Wrong Product Received

• Reporting: Contact us immediately if you receive the wrong product.
• Resolution: We will arrange for the return and ship the correct product at no additional cost.

Refund Information

Refund Processing Time

• Refunds are processed within 10 business days to the original payment method. The time for the refund to reflect in your account may vary depending on your payment provider.

Refund Confirmation

• You will receive an email confirmation with details of the refund amount and payment method used.

Delayed Refunds

If you haven’t received your refund after 10 business days:

• Check with your bank or payment provider.
• If there’s no record of the refund, contact us at support@securezoned.com for assistance.

Lost Refunds

In rare cases, if a refund is lost:

• Contact us at support@securezoned.com for assistance.
• We will investigate with our payment processor.
• We will issue a replacement refund and keep you informed throughout the process.

Contact Information

Company name: Lopez eCommerce, LLC

Company number: 805580056

Address: 5900 Balcones Drive, Suite 100, Austin, Texas, 78731, United States

Email address: support@securezoned.com

Contact form: contact

Phone: +1 (254) 434-4989

Opening hours: Monday to Friday, 9:00am - 5:00pm CST

At Secure Zoned, we are committed to offering our customers the most competitive prices on every product we carry. If you find the same item listed for less at another authorized online retailer, we will match it. Our goal is to make sure you feel confident that you are getting a great deal from a dealer you can trust.

How It Works

Submitting a price match request is straightforward. Contact us by phone, text, or email and provide proof of the lower price, such as a screenshot, a link to the product page, or an invoice. Our team will verify that the competitor qualifies under this policy and that the item is identical and in stock. If everything checks out, we will match the price or issue a refund for the difference.

If you have already placed your order, you have 5 days from the date of purchase to submit a price match request.

You can reach us at:

Phone or text: +1 (254) 434-4989

Email: support@securezoned.com

Opening Hours: Monday to Friday, 9:00 AM to 5:00 PM CST

What Qualifies for a Price Match

A price match request will be considered when all of the following conditions are met:

• The product is identical, including the same brand, model number, and included components.
• The item is currently in stock and available for purchase on the competitor's website at the time of the request.
• The competitor is a verified authorized online retailer for the brand.
• The price match request is submitted within 5 days of your purchase date.
• The comparison is based on the total price including standard shipping to your location.

What Does Not Qualify

The following are not eligible under this price match policy:

• Prices from big box retailers, wholesale clubs, or non-authorized sellers such as Walmart, Costco, or Sam's Club.
• Prices from auction or marketplace platforms such as eBay, Amazon third-party sellers, or Overstock.
• Clearance, liquidation, closeout, or scratch-and-dent pricing.
• Prices tied to rebates, promotional bundles, gift card offers, or buy one get one deals.
• Used, open box, refurbished, or display model pricing.
• Competitor pricing that includes inside delivery, installation, or other added service fees.
• Typographical errors or pricing mistakes on any website.
• Black Friday, Cyber Monday, or other limited once-a-year sale events.
• Exchange orders or items already discounted through a separate promotion on our site.

Why We Only Match Authorized Dealers

This policy is limited to authorized online retailers for an important reason. When a safe is purchased from an unauthorized seller, including many third-party Amazon listings and grey market retailers, the manufacturer warranty is typically voided. Manufacturers only honor their warranties through their authorized dealer network.

A lower price from an unauthorized source may seem like a better deal, but it often means giving up the warranty and manufacturer support on a product you are buying for long-term protection. Every retailer we price match against must be authorized, so your coverage and peace of mind remain fully intact.

A Note From Us

We review every price match request personally. If approving a match would result in a loss that is not sustainable for our business, we reserve the right to make a final determination and will communicate with you directly and honestly if that situation arises.

Our goal is not to be the cheapest option online. Our goal is to be the most trustworthy one. When you buy from Secure Zoned, you are buying from a veteran-owned authorized dealer that stands behind every product and every promise we make.

Contact Information

Company name: Lopez eCommerce, LLC

Company number: 805580056

Address: 5900 Balcones Drive, Suite 100, Austin, Texas, 78731, United States

Email address: support@securezoned.com

Contact form: contact

Phone: +1 (254) 434-4989

Opening hours: Monday to Friday, 9:00am - 5:00pm CST

Payment Plans Available Buy now, pay later with Affirm installments

Dedicated Customer Service Talk to real humans who are happy to assist you!

Secure & Protected Checkout Shop safe with us. We ensure your card information remains confidential with confidence

Fast & Trackable Shipping Every order ships with real-time tracking for peace of mind

To request a garage delivery or inside delivery service, please see our White Glove Delivery Installation Services page.